All features
Everything is in every full-version subscription — there are no add-ons and no per-computer prices.
Remote support
- Request Support rings every technician
- Unattended access, the customer's switch and password
- Every monitor, H.264, their real pointer
- All their screens at once, in one picture
- From your phone or tablet, with your fingerprint
- Two computers side by side; copy on one, paste on the other
- Files and copy-and-paste both ways; drag and drop
- Printing both ways; talking and their sound
- Ctrl+Alt+Del, admin prompts, restart and reconnect
- Privacy screen and session recording
- Running programs and performance without connecting
- Help from outside, with the customer's code or yours
- The apps keep themselves up to date
Job cards and ticketing
- A ticket for every session, with its time
- Workshop, call-out, walk-in, remote and general routes
- Photos in and out, damage reports, delivery
- Quote requests to suppliers, signed
- Recurring tasks that open their own tickets
- A billing queue for the office
- Tickets by email and a contact form
- Client updates by email, replies on the ticket
- Several people per ticket, @mentions, office chat
- Your own job types: switch off what you do not use
- Latest activity, due dates, sort by any column
Monthly health checks
Disks, backups, updates, security and Windows 11 readiness for every computer, with the housekeeping done, in one report per client.
Knowledge base
Written from the ticket that solved it, general or per client, with folders, pictures and every version kept.
Live chat and browser support
A chat bubble and a contact form for your website, and screen sharing in a browser for someone with nothing installed.
Security
End-to-end encrypted sessions, two-factor sign-in for everybody, passkeys on phones, and your data in South Africa — yours to download whenever you like.
Your brand
Your logo, colours and name on the customer's app, prompts, download page, installer, emails and your technicians' console — changed once in the portal, everywhere.
Your team
Owner, supervisor, technician and office administrator — tick what each person needs. Light or dark, each person's own; the portal works on a phone.