Live chat for your website, and browser support
Three ways for somebody who is not yet a customer — or has nothing installed — to reach you, all answered by people, all ending up as tickets.
Chat on your website
One line on your website adds a chat bubble. A visitor gives a name and an email or phone number, and everybody signed in hears it ring; the first to reply takes it, and can hand it over to a colleague. Outside your hours, or with nobody in, it becomes a ticket.
A contact form
A form for your website whose messages open tickets — linked to the client when we know them — with an automatic reply that gives them the ticket number.
Screen sharing in a browser
Your own support page where somebody can ask for help and share their screen from a browser, with nothing installed — view only, with talking if they allow it.
Your hours, your switch
Each one is switched on and given its hours in your portal. Nothing is on until you turn it on.