Help and common questions
Can't find it here? Contact us — real people, who run an IT company too.
How do my customers get the app?
Send them your download link from Downloads in your portal. It gives them one file with your name on it; they run it and choose to get help now or install.
Do my customers see your name?
No. The app, the prompts, the installer and the download page carry your brand only.
How do I add people?
On the People page. A company has five seats, any mix of technicians, supervisors and office administrators, and the price stays the same however you fill them. When all five are in use, remove somebody who has left first — or, if you need more, an owner can ask us for more seats on the Billing page.
Is it secure?
Sessions are encrypted end to end, everybody signs in with a code from an authenticator app, and customers allow every attended connection. More about security.
I forgot my password.
Use Forgot password on the sign-in page and we email you a link to choose a new one — or ask your supervisor to send you one from the People page.
How do I cancel?
The owner cancels on Billing in the portal, or tells us by email or phone. Nothing more is charged, and the service carries on to the end of the month you have paid for.